Toronto Employment Platform

Program Manager

Scope Statement

The Program Manager is responsible for providing leadership by proactively managing the planning, coordination and successful implementation of large, complex business transformation projects or programs, in support of strategic business objectives.

Impact Statement

Ensures that large, complex business transformation projects and/or programs are effectively managed and executed within agreed-upon scope, timelines and budget

Ensure that program issues and risks are effectively identified, manage the resolution of escalated issues impacting the success of the projects and escalate when appropriate

Ensures that program objectives and stakeholder expectations are proactively managed using change management concepts and approaches

Responsibilities include

Drive the prioritization of all projects and work streams within the program and identify and manage key dependencies that could impact successful delivery

Negotiate and manage allocated resources across competing initiatives

Collaborate with key stakeholders to develop business cases for identified opportunities

Facilitate the definition of appropriate program design and governance to support desired business objectives, in collaboration with program sponsors and stakeholders

Ensure the delivery of new products or services from the projects is to the appropriate levels of quality, on time and within budget, in accordance with the program plan

Use customized influence strategies to persuade, convince or gain the commitment of key stakeholders

Provide direction, coaching, motivation and support to program and project teams

Define and champion the realignment of structures, systems and people to support the strategy and achieve business results

Create and manage program budget; track and report expenses on a regular basis

Schedule and track program timelines and milestones using appropriate tools

Develop program plans and other communications documents

Be responsible for the quality assurance and overall integrity of the program

Manage third party contributions to the program as appropriate

Liaise and communicate with program stakeholders on a regular basis

Monitor and report on the progress of the program to all stakeholders on a regular basis

Identify program issues and deal with those that can be resolved within the program teams; for larger, more complex issues, escalate to program sponsors in a timely fashion

Identify and manage inter-project dependencies and interfaces

Proactively identify and manage program risks and mitigation strategies to minimize risk exposure

Appropriately apply change management concepts and approaches

Effectively manage any changes to program scope, budget or timelines following change control guidelines

Build, develop and grow any business partnerships vital to the success of the program

Define program success criteria and continually manage expectations with program sponsors stakeholders and team members

Conduct post-implementation program reviews to identify successful and unsuccessful program elements, and create a summary report of findings and recommendations to share with key stakeholders

Knowledge / Experience / Certification

8+ years direct work experience managing large, complex business transformation projects and/or programs

Extensive knowledge and expertise in project management methodologies and tools

Extensive knowledge and expertise in change management concepts and approaches

Technically competent with Word, Excel, and PowerPoint and MS Project

Experience in the Insurance or Financial Services industry is an asset

PMP (Project Management Professional) certification required

Education / Professional Courses

University degree or college diploma required, in Business, Technology or a related discipline

MBA is an asset

Key Skills

Ability to effectively plan, coordinate and implement large programs in a high-pressure environment

Well-developed communication, negotiation, persuasion and presentation skills

Ability to demonstrate and champion flexibility during times of change

Well-developed organizational and team facilitation skills

Ability to develop and maintain effective working relationships at all levels and demonstrate a high degree of tact and diplomacy

Ability to create and effectively manage a program budget

Key Competencies



Driving for Results




Interpersonal Communication

Judgment and decision-making


Working Conditions

Office environment

Prolonged periods of concentration and attention to detail

Prolonged periods of sitting while using a computer and/or telephone

May be required to work extended hours in order to support busienss requirements


Management and employees on a local and national basis

Senior and Executive management

Vendors and technical employees

Distribution Partners

Industry organizations

Located in historic downtown Kingston and just steps from unique shops, acclaimed restaurants and beautiful Lake Ontario, our head office is a great place to work, learn and grow. Whether you live in town or prefer country life, the office is a short commute, and a quick drive or train ride away from Toronto, Montréal, Ottawa and the U.S. As one of the largest private employers in Kingston, we offer a wide range of roles and experiences, various learning and development opportunities, and many ways to get involved in the community. If you’re planning to kick off your career, take it to the next level, or looking for an opportunity to make your mark while connecting with your coworkers and community, you’ll find your home at Empire Life in Kingston.

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