Scope Statement
The Program Manager is responsible for providing leadership by proactively managing the planning, coordination and successful implementation of large, complex business transformation projects or programs, in support of strategic business objectives.
Impact Statement
Ensures that large, complex business transformation projects and/or programs are effectively managed and executed within agreed-upon scope, timelines and budget
Ensure that program issues and risks are effectively identified, manage the resolution of escalated issues impacting the success of the projects and escalate when appropriate
Ensures that program objectives and stakeholder expectations are proactively managed using change management concepts and approaches
Responsibilities include
Drive the prioritization of all projects and work streams within the program and identify and manage key dependencies that could impact successful delivery
Negotiate and manage allocated resources across competing initiatives
Collaborate with key stakeholders to develop business cases for identified opportunities
Facilitate the definition of appropriate program design and governance to support desired business objectives, in collaboration with program sponsors and stakeholders
Ensure the delivery of new products or services from the projects is to the appropriate levels of quality, on time and within budget, in accordance with the program plan
Use customized influence strategies to persuade, convince or gain the commitment of key stakeholders
Provide direction, coaching, motivation and support to program and project teams
Define and champion the realignment of structures, systems and people to support the strategy and achieve business results
Create and manage program budget; track and report expenses on a regular basis
Schedule and track program timelines and milestones using appropriate tools
Develop program plans and other communications documents
Be responsible for the quality assurance and overall integrity of the program
Manage third party contributions to the program as appropriate
Liaise and communicate with program stakeholders on a regular basis
Monitor and report on the progress of the program to all stakeholders on a regular basis
Identify program issues and deal with those that can be resolved within the program teams; for larger, more complex issues, escalate to program sponsors in a timely fashion
Identify and manage inter-project dependencies and interfaces
Proactively identify and manage program risks and mitigation strategies to minimize risk exposure
Appropriately apply change management concepts and approaches
Effectively manage any changes to program scope, budget or timelines following change control guidelines
Build, develop and grow any business partnerships vital to the success of the program
Define program success criteria and continually manage expectations with program sponsors stakeholders and team members
Conduct post-implementation program reviews to identify successful and unsuccessful program elements, and create a summary report of findings and recommendations to share with key stakeholders
Knowledge / Experience / Certification
8+ years direct work experience managing large, complex business transformation projects and/or programs
Extensive knowledge and expertise in project management methodologies and tools
Extensive knowledge and expertise in change management concepts and approaches
Technically competent with Word, Excel, and PowerPoint and MS Project
Experience in the Insurance or Financial Services industry is an asset
PMP (Project Management Professional) certification required
Education / Professional Courses
University degree or college diploma required, in Business, Technology or a related discipline
MBA is an asset
Key Skills
Ability to effectively plan, coordinate and implement large programs in a high-pressure environment
Well-developed communication, negotiation, persuasion and presentation skills
Ability to demonstrate and champion flexibility during times of change
Well-developed organizational and team facilitation skills
Ability to develop and maintain effective working relationships at all levels and demonstrate a high degree of tact and diplomacy
Ability to create and effectively manage a program budget
Key Competencies
Collaboration
Customer-Centricity
Driving for Results
Initiative
Innovation
Integrity
Interpersonal Communication
Judgment and decision-making
Leadership
Working Conditions
Office environment
Prolonged periods of concentration and attention to detail
Prolonged periods of sitting while using a computer and/or telephone
May be required to work extended hours in order to support busienss requirements
Interactions
Management and employees on a local and national basis
Senior and Executive management
Vendors and technical employees
Distribution Partners
Industry organizations
Located in historic downtown Kingston and just steps from unique shops, acclaimed restaurants and beautiful Lake Ontario, our head office is a great place to work, learn and grow. Whether you live in town or prefer country life, the office is a short commute, and a quick drive or train ride away from Toronto, Montréal, Ottawa and the U.S. As one of the largest private employers in Kingston, we offer a wide range of roles and experiences, various learning and development opportunities, and many ways to get involved in the community. If you’re planning to kick off your career, take it to the next level, or looking for an opportunity to make your mark while connecting with your coworkers and community, you’ll find your home at Empire Life in Kingston.
